Terms & Conditions

FAQ's

Is the system secure?
No, the system is not secure, your details are only run through our servers though and do not go elsewhere. If the online system is used enough to warrant investing in a secure server, we will do so, we just have to trial the system first. The system is basically as secure as normal e-mail.

Will my details be passed on to anyone else?
No, your details are safe with us. We will only use your details to validate who is requesting prescriptions, or to get in contact with you if there is a problem with the request.

How does it work?
The system is simple. You input your details into the form, the details are then sent to an e-mail inbox set up specifically for updating medical details and then we physically update your records for you.

Can I still pick up my prescription from the chemist?
Yes, the system is no different to ordering your prescriptions in another way. As long as you select where you want to pick up your prescription from the drop down box on the request form, everything will be the same as if you were putting your repeats slip in the request box in the surgery.

Is it fail safe?
We have tested the system as much as we can, and so far have had no problems, apart from a delay in the NHS mail server, which is beyond our control. We cannot guarantee that your request will reach us, which is why we send out an automated message to tell you that your mail has been delivered. However, the automated message does not mean that your request is being seen to. If you don't receive an automated message back within 24 hours, please re-submit your request.

How long will my prescription take?
Your prescription should be ready in 48 hours. However, please bear in mind that our receptionists and doctors are very busy. If you use the prescription request feature of this website, it would be easier all round if you left at least 3 days for us to get your repeat prescription ready for you.

TERMS & CONDITIONS

You, the Patient understands that the "prescription request" feature of the website is used at your own risk. Grosvenor Road Surgery cannot accept liability for any failed requests. If you decide to request prescriptions or use any other service that may arise on this website, you will have to enter information about yourself that will be sent to us across the internet. This information will not be encrypted and is as safe as normal e-mail. We cannot guarantee that this information will not be seen by others.