Terms & Conditions

FAQ's

Is the system secure?
No, the system is not secure, your details are only run through our servers though and do not go elsewhere. If the online system is used enough to warrant investing in a secure server, we will do so, we just have to trial the system first. The system is basically as secure as normal e-mail.

Can I seek medical advice via this system.
You can, but Grosvenor Road Surgery will not be held responsible for anything, and we mean that! Basically, to cover ourselves and yourself, we do not want any patients asking for any medical advice that could be urgent, or hard to diagnose over the internet.

Will my details be passed on to anyone else?
No, your details will stay within the surgery, just as any other enquiries you sent us in any other manor would.

How does it work?
The system is simple. You input your details and comments into the form. Click the 'Send' button and your query will be sent to us directly at the surgery via e-mail.

Is it fail safe?
We have tested the system as much as we can, and so far have had no problems, apart from a delay in the NHS mail server, which is beyond our control. We cannot guarantee that your query will reach us, which is why we send out an automated message to tell you that your mail has been delivered.

How long will a reply take?
This depends on many factors, for instance, the doctor you have contacted may be on holiday, or not in the surgery that day. This is why we ask you do not send us any urgent questions via the form. We cannot give any estimate as to how long a response may take.

TERMS & CONDITIONS

You, the Patient understands that the contact us feature of the website is used at your own risk. Grosvenor Road Surgery cannot accept liability for any failed messages. If you decide to use any service that may arise on this website, you will have to enter information about yourself that will be sent to us across the internet. This information will not be encrypted and is as safe as normal e-mail. We cannot guarantee that this information will not be seen by others. DO NOT ASK FOR ANY URGENT MEDICAL ADVICE. GROSVENOR ROAD SURGERY WILL NOT BE HELD RESPONSIBLE FOR ANYBODY USING THIS FORM.