Terms & Conditions

FAQ's

Is the system secure?
No, the system is not secure, your details are only run through our servers and do not go elsewhere. If the online system is used enough to warrant investing in a secure server, we will do so, we just have to trial the system first. The system is basically as secure as normal e-mail.

Why can I not seek medical advice via this system?
We cannot give medical advice via e-mail because it holds to much of a risk to yourselves. In some cases, you may need a quick response which we cannot guarantee from this service. If you feel you need to talk to us about a medical condition or worry that you have, then please, ring us! We can then give you the information you need or get a GP to talk to you.

Will my details be passed on to anyone else?
No, your details will stay within the surgery, just as any other enquiries you sent us in any other manner would.

How does it work?
The system is simple. You input your details and comments into the form. Click the 'Send' button and your query will be sent to us directly at the surgery via e-mail.

Is it fail safe?
We have tested the system as much as we can, and so far have had no problems, apart from a delay in the NHS mail server, which is beyond our control. We cannot guarantee that your query will reach us, which is why we send out an automated message to tell you that your mail has been delivered.

How long will a reply take?
This depends on many factors, though we aim to reply to all e-mails asking specific questions within 2 business days. However, if your query is more complicated and needs investigating on your behalf, this may take longer.

TERMS & CONDITIONS

You, the Patient understands that the "contact us" feature of the website is used at your own risk. Grosvenor Road Surgery cannot accept liability for any failed messages. If you decide to use any service that may arise on this website, you will have to enter information about yourself that will be sent to us across the internet. This information will not be encrypted and is as safe as normal e-mail. We cannot guarantee that this information will not be seen by others.