Terms & Conditions

Terms & Conditions of Service
You, the patient or public understand that the "Patient Toolbox" feature of the website is used at your own risk. Grosvenor Road Surgery cannot accept liability for any failed requests or submissions. If you decide to request prescriptions, enter any information about yourself, or use any service available or that may arise on this website, you will have to enter information that is sent to us across the internet. This information will not be encrypted and is as safe as normal e-mail. We cannot guarantee that this information will not be seen by others.

FAQ's

Is the system Secure?
The system is basically as secure as normal e-mail.

Will my details be passed on to anyone else?
No, your details are safe with us. We will only use your details to validate who is requesting prescriptions, or to get in contact with you if there is a problem with the request.

Can I still pick up my prescription from the chemist?
Yes. If you already pick up your prescription from the chemist, your prescription will go to your choice of chemist as usual.

Is it fail safe?
We have tested the system as much as we can and the system has been running now for over 3 years. The only problems we have is where prescription request receipts sent to patients arrive in their e-mail inbox, but their spam software filters it as spam. Please do check your spam e-mails, and make sure you tell your system that our e-mail address and any e-mails you receive in future from us, are not spam.

How long will my prescription take?
Your prescription should be ready in 2 working days if collecting from the surgery, 3 working days if collecting dispensed, straight from the chemist. However, please bear in mind that our receptionists and doctors are very busy. If you use the prescription request feature of this website, it would be easier all round if left at least 3 days for us to get your repeat prescription ready for you.